Self-medication consultations in community pharmacy: An exploratory study on teams’ performance, client-reported outcomes and satisfaction

• Authors: Paulo Veiga, Afonso M Cavaco, Luís Velez Lapão, Mara P Guerreiro
• Publication Year: 2021
• Journal: Pharmacy Practice, 19(1), art 2138
• Link: https://doi.org/10.18549/PharmPract.2021.1.2138

ABSTRACT ‘Background:’ Community pharmacy teams (CPTs) have an established role in assisting self-medication, contributing to the safe and effective use of non-prescription medicines. ‘Objective:’ The study aimed to describe CPTs’ performance in self-medication consultation, client-reported outcomes, and satisfaction. A secondary purpose was to develop an explanatory model for better understanding clients’ satisfaction with this service. […]
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