Quality supply of nonprescription medicines in Portuguese community pharmacy: An exploratory case study

Authors: Cavaco AM, Guerreiro MP, Lapão LV, Veiga P
Publication Year: 2015
Journal: Research in Social and Administrative Pharmacy
Link: http://www.rsap.org/article/S1551-7411(15)00002-9/fulltext

Inappropriate use of non-prescription medicines (NPM) can increase morbidity, mortality and health care associated costs. Pharmacists have a well-established role in self-medication; however, the literature shows that pharmacies performance in the supply of NPM is often suboptimal. To explore the interaction and dependability of pharmacy staff use of oral language, as well as staff’s own […]
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Assisting consumers in self-medication: reflections on the role of support staff in community pharmacy

Community pharmacies are often the first port of call for consumers with minor illness. In Portugal assisting self-medication in this setting—by supplying non-prescription medicines (NPM) or assessing symptoms—involves pharmacists and support staff (technicians and assistants). There is a paucity of research on support staff roles. This paper, which is part of a larger study, reports the perceived roles of pharmacy staff in assisting consumers in self-medication.
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Assisting consumers in self-medication: reflections on the role of support staff in community pharmacy

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